1. Our Commitment to Accessibility
Altajir TFX Trading Academy is committed to ensuring that our educational platform and services are accessible to all users, including those with disabilities. We believe that everyone should have equal access to high-quality trading education, regardless of their abilities or the technologies they use.
This Accessibility Statement outlines our ongoing efforts to improve accessibility, the standards we follow, and how users can get assistance or provide feedback about accessibility.
2. Accessibility Standards and Guidelines
2.1 Web Content Accessibility Guidelines (WCAG)
We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, which includes:
- Perceivable: Information must be presentable to users in ways they can perceive
- Operable: User interface components must be operable by all users
- Understandable: Information and UI operation must be understandable
- Robust: Content must be robust enough for interpretation by assistive technologies
2.2 Legal Compliance
Our accessibility efforts align with:
- Turkish Disability Law No. 5378
- European Accessibility Act (EAA)
- Americans with Disabilities Act (ADA) guidelines
- Section 508 of the Rehabilitation Act
- EN 301 549 European Standard
- ISO/IEC 40500:2012 (W3C WCAG 2.0)
3. Current Accessibility Features
3.1 Visual Accessibility
- High contrast color schemes and themes
- Scalable text that can be enlarged up to 200% without loss of functionality
- Alternative text for all meaningful images and graphics
- Clear visual focus indicators for keyboard navigation
- Consistent and predictable page layouts
- Sufficient color contrast ratios (minimum 4.5:1 for normal text)
- Information not conveyed by color alone
3.2 Motor and Mobility Accessibility
- Full keyboard navigation support
- No keyboard traps that prevent navigation
- Adequate target sizes for clickable elements (minimum 44x44 pixels)
- Customizable timeout settings
- Pause, stop, or hide moving content
- Alternative input methods support
3.3 Auditory Accessibility
- Captions and transcripts for all video content
- Audio descriptions for visual content in videos
- Volume controls and mute options
- Visual indicators for audio content
- No auto-playing audio content
3.4 Cognitive Accessibility
- Clear and simple language
- Consistent navigation and page structure
- Error identification and correction assistance
- Context-sensitive help and instructions
- Progress indicators for multi-step processes
- Breadcrumb navigation
- Search functionality with filters and suggestions
4. Assistive Technology Support
4.1 Screen Reader Compatibility
Our platform is tested and optimized for:
- NVDA (NonVisual Desktop Access)
- JAWS (Job Access With Speech)
- VoiceOver (macOS and iOS)
- TalkBack (Android)
- Windows Narrator
- Orca (Linux)
4.2 Browser and Platform Support
Accessibility features are supported on:
- Modern web browsers (Chrome, Firefox, Safari, Edge)
- Mobile browsers on iOS and Android
- Desktop applications (where available)
- Mobile applications with accessibility APIs
4.3 Alternative Access Methods
- Voice control software compatibility
- Switch navigation support
- Eye-tracking device compatibility
- Head mouse and alternative pointing devices
5. Content Accessibility
5.1 Educational Content
We ensure our educational materials are accessible through:
- Structured headings and proper document hierarchy
- Descriptive link text that explains the destination
- Alternative formats (PDF, audio, large print) upon request
- Closed captions and transcripts for video lessons
- Audio descriptions for chart and graph content
- Text alternatives for mathematical formulas and equations
5.2 Interactive Elements
- Accessible forms with proper labels and instructions
- Error messages that are clear and actionable
- Interactive charts and graphs with data tables
- Accessible dropdown menus and navigation
- Modal dialogs with proper focus management
5.3 Multimedia Content
- Video players with accessible controls
- Adjustable playback speed
- Downloadable audio tracks
- Interactive transcripts with search functionality
- Sign language interpretation (available upon request)
6. Mobile Accessibility
6.1 Mobile Web Accessibility
Our mobile website includes:
- Responsive design that works on all screen sizes
- Touch targets that meet minimum size requirements
- Swipe gestures with alternative navigation methods
- Portrait and landscape orientation support
- Zoom functionality up to 500% without horizontal scrolling
6.2 Mobile App Accessibility
Our mobile applications feature:
- Native accessibility API integration
- VoiceOver and TalkBack compatibility
- Dynamic type size support
- High contrast and dark mode options
- Haptic feedback for important interactions
7. Known Limitations and Ongoing Improvements
7.1 Current Limitations
We are aware of the following accessibility challenges and are working to address them:
- Some legacy video content may lack audio descriptions
- Complex trading charts may require additional keyboard navigation improvements
- Third-party embedded content may have limited accessibility features
- Some PDF documents may need optimization for screen readers
7.2 Planned Improvements
Our roadmap includes:
- Enhanced keyboard navigation for complex interactive elements
- Improved screen reader support for data visualizations
- Additional language support for accessibility features
- Voice control integration for hands-free navigation
- AI-powered content descriptions and summaries
- Real-time captioning for live webinars
8. Testing and Quality Assurance
8.1 Accessibility Testing Methods
We employ multiple testing approaches:
- Automated accessibility testing tools (axe, WAVE, Lighthouse)
- Manual testing with assistive technologies
- User testing with people with disabilities
- Expert accessibility audits by certified professionals
- Continuous monitoring and regression testing
8.2 Testing Schedule
- Daily automated accessibility checks
- Weekly manual testing of new features
- Monthly comprehensive accessibility reviews
- Quarterly expert audits and user testing sessions
- Annual comprehensive accessibility assessment
9. User Support and Assistance
9.1 Accessibility Support Services
We provide the following support for users with disabilities:
- Dedicated accessibility support team
- Alternative format content upon request
- One-on-one assistance with platform navigation
- Customized learning plans for specific needs
- Extended time limits for assessments when needed
- Technical support for assistive technology setup
9.2 Contact Methods for Accessibility Support
- Email: accessibility@altajirtfx.com
- Phone: [Accessibility Support Number]
- Live chat with accessibility specialists
- Video call support with sign language interpreters
- Text-based support for hearing-impaired users
10. Feedback and Complaints
10.1 How to Provide Accessibility Feedback
We welcome feedback about accessibility. You can:
- Report accessibility barriers or issues
- Suggest improvements to existing features
- Request alternative formats for content
- Share your experiences using assistive technologies
- Participate in user testing and feedback sessions
10.2 Response Timeline
- Acknowledgment: Within 24 hours
- Initial response: Within 3 business days
- Resolution or detailed plan: Within 10 business days
- Critical accessibility issues: Immediate priority
10.3 Complaint Resolution Process
If you are not satisfied with our response:
- Escalation to accessibility manager
- Independent accessibility audit if needed
- Mediation through disability rights organizations
- Legal remedies as appropriate
11. Training and Awareness
11.1 Staff Training Programs
Our team receives regular training on:
- Disability awareness and etiquette
- Accessibility principles and best practices
- Assistive technology usage and support
- Inclusive design methodologies
- Legal requirements and compliance
- Customer service for people with disabilities
11.2 Accessibility Champions Program
We have established:
- Accessibility champions in each department
- Regular accessibility review meetings
- Cross-functional accessibility working groups
- Continuous education and certification programs
12. Third-Party Content and Services
12.1 Vendor Requirements
We require our third-party vendors to:
- Meet WCAG 2.1 AA accessibility standards
- Provide accessibility conformance statements
- Support assistive technologies
- Participate in accessibility testing
- Address accessibility issues promptly
12.2 Content Partners
We work with content creators to ensure:
- Accessible content creation guidelines
- Caption and transcript requirements
- Alternative format availability
- Quality assurance for accessibility
13. Governance and Accountability
13.1 Accessibility Leadership
Our accessibility program is led by:
- Chief Accessibility Officer
- Accessibility Review Board
- User Experience and Design Teams
- Development and Quality Assurance Teams
- Customer Support and Training Teams
13.2 Accountability Measures
- Regular accessibility audits and assessments
- Public reporting of accessibility progress
- Integration of accessibility into performance metrics
- Budget allocation for accessibility improvements
- Executive oversight and reporting
14. Resources and Documentation
14.1 Accessibility Resources
We provide:
- Comprehensive accessibility help documentation
- Video tutorials with captions and audio descriptions
- Keyboard shortcut reference guides
- Assistive technology compatibility information
- Alternative format content library
14.2 External Resources
Helpful external resources include:
- Web Accessibility Initiative (WAI) guidelines
- National disability organizations
- Assistive technology vendor support
- Accessibility training and certification programs
15. Contact Information
For accessibility support, feedback, or questions about this statement:
Alternative Contact Methods:
16. Statement Updates
This Accessibility Statement is reviewed and updated:
- Annually or when significant changes are made
- Following major platform updates or redesigns
- In response to user feedback and accessibility audits
- When new accessibility features are implemented
- As required by changes in accessibility laws and standards
Users will be notified of significant updates through email and website announcements.
