1. Introduction
Welcome to Altajir TFX Trading Academy ("we", "our", "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and educational platform.
By accessing or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
2.1 Personal Information
We collect information that identifies, relates to, or could reasonably be linked with you ("Personal Information"), including:
- Contact information (name, email address, phone number, mailing address)
- Account credentials (username, password)
- Profile information (date of birth, gender, trading experience level)
- Payment information (billing address, payment method details)
- Communication data (messages, support tickets, feedback)
- Educational data (course progress, quiz results, certificates earned)
2.2 Technical Information
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, click patterns)
- Cookies and tracking technologies data
- Log files and analytics data
2.3 Financial Information
- Trading experience and financial knowledge assessments
- Investment goals and risk tolerance preferences
- Payment transaction records
3. How We Use Your Information
We use the collected information for various purposes:
- Providing and maintaining our educational services
- Processing payments and managing subscriptions
- Personalizing your learning experience
- Communicating with you about courses, updates, and promotions
- Providing customer support and responding to inquiries
- Analyzing usage patterns to improve our services
- Ensuring platform security and preventing fraud
- Complying with legal obligations and regulations
- Conducting research and analytics for business improvement
4. Legal Basis for Processing
We process your personal information based on:
- Contract Performance: To provide services you have subscribed to
- Legitimate Interests: For business operations, security, and service improvement
- Legal Compliance: To meet regulatory and legal requirements
- Consent: For marketing communications and optional features (where required)
5. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:
5.1 Service Providers
- Payment processors (for transaction processing)
- Cloud hosting providers (for data storage and platform hosting)
- Email service providers (for communications)
- Analytics providers (for usage analysis)
5.2 Legal Requirements
- To comply with applicable laws and regulations
- To respond to legal requests from authorities
- To protect our rights, property, or safety
- To prevent fraud and ensure platform security
5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
6. Data Security
We implement comprehensive security measures to protect your personal information:
- Encryption of data in transit and at rest
- Secure server infrastructure with regular security updates
- Access controls and authentication mechanisms
- Regular security audits and vulnerability assessments
- Employee training on data protection and security practices
- Incident response procedures for security breaches
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but continuously work to improve our security measures.
7. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy:
- Account information: Duration of active account plus 3 years
- Educational records: 7 years for certification and compliance purposes
- Financial records: 10 years as required by financial regulations
- Marketing data: Until consent is withdrawn or account is closed
- Technical logs: 12-24 months depending on the type of data
8. Your Privacy Rights
You have the following rights regarding your personal information:
- Access: Request copies of your personal data
- Rectification: Request correction of inaccurate or incomplete data
- Erasure: Request deletion of your personal data
- Portability: Request transfer of your data to another service
- Restriction: Request limitation of processing in certain circumstances
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent for processing where applicable
To exercise these rights, please contact us at privacy@altajirtfx.com. We will respond to your request within 30 days.
9. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
