1. Overview
This Cancellation & Return Policy is established in accordance with Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation. It outlines your rights as a consumer to cancel subscriptions, return digital products, and receive refunds for educational services provided by Altajir TFX Trading Academy.
We are committed to protecting your consumer rights while providing clear guidelines for cancellation and return procedures.
2. Legal Framework
2.1 Applicable Laws
This policy is governed by:
- Turkish Consumer Protection Law No. 6502
- Distance Contracts Regulation (Official Gazette No. 29417)
- Commercial Advertisement and Unfair Commercial Practices Regulation
- Turkish Code of Obligations No. 6098
- Electronic Commerce Law No. 6563
2.2 Consumer Definition
Under Turkish law, a "consumer" is defined as a real person who acquires, uses, or benefits from a good or service for non-commercial purposes. This policy applies to all consumers as defined by Turkish law.
3. Right of Withdrawal
3.1 14-Day Withdrawal Period
In accordance with Turkish Consumer Protection Law, you have the unconditional right to withdraw from your purchase within 14 days without providing any reason.
⏰ Important Timing Information:
- The 14-day period begins from the date of contract conclusion
- For subscription services: From the date of first payment
- For digital content: From the date of purchase confirmation
- Weekends and public holidays are included in the calculation
3.2 How to Exercise Withdrawal Right
To exercise your right of withdrawal, you must inform us through one of the following methods:
- Email: iptal@altajirtfx.com or support@altajirtfx.com
- Phone: [Phone Number] during business hours
- Written notice sent to our registered address
- Online withdrawal form available in your account dashboard
3.3 Withdrawal Form Template
4. Services Subject to Cancellation
4.1 Cancellable Services
The following services can be cancelled within the withdrawal period:
- Monthly and annual subscription plans
- Individual course purchases (before significant consumption)
- Personal coaching sessions (before commencement)
- Live webinar registrations (before the event)
- Premium content packages (with limited access)
4.2 Exceptions to Withdrawal Right
According to Turkish Consumer Protection Law, withdrawal right does not apply to:
- Digital content where performance has begun with consumer consent
- Services fully performed before the withdrawal period expires
- Customized or personalized educational content
- Services with immediate delivery and consumption
- Live coaching sessions that have been completed
- Downloaded content that has been accessed extensively
📋 Important Note on Digital Content:
For digital educational content, if you have given your express consent to begin performance before the 14-day withdrawal period ends, and you acknowledge that you will lose your right of withdrawal once performance has begun, the withdrawal right may not apply.
5. Cancellation Process
5.1 Step-by-Step Cancellation
- Submit cancellation request within 14 days
- Provide order details and reason (optional)
- Receive acknowledgment within 24 hours
- Complete any required verification
- Receive cancellation confirmation
- Access is revoked (if applicable)
- Refund is processed within 14 days
5.2 Required Information
When submitting a cancellation request, please provide:
- Full name and contact information
- Order number or transaction ID
- Email address used for purchase
- Service name and purchase date
- Preferred refund method
5.3 Processing Timeline
- Acknowledgment: Within 24 hours of request
- Review and verification: 1-3 business days
- Cancellation confirmation: Within 5 business days
- Refund processing: Within 14 days (as required by law)
6. Return Procedures for Digital Services
6.1 Digital Content Returns
For digital educational content and services:
- Returns must be requested within the withdrawal period
- Limited usage is acceptable (typically less than 20% of content)
- Downloaded materials should be deleted upon return
- Account access will be revoked upon successful return
6.2 Subscription Service Returns
For subscription-based services:
- Monthly subscriptions: Full refund if cancelled within 14 days
- Annual subscriptions: Pro-rated refund based on unused period
- Auto-renewal is cancelled immediately
- Access continues until the end of paid period (unless immediate cancellation requested)
7. Refund Process
7.1 Refund Timeline
According to Turkish Consumer Protection Law, refunds must be processed:
- Within 14 days of receiving withdrawal notice
- To the original payment method used
- Without any additional charges to the consumer
- Including any delivery charges (if applicable)
7.2 Refund Methods
Refunds will be processed as follows:
- Credit/Debit Cards: Refunded to the original card (3-10 business days)
- Bank Transfer: Refunded to the original account (1-5 business days)
- Digital Wallets: Refunded to the original wallet (1-3 business days)
- Cash Payments: Bank transfer to provided account details
7.3 Refund Calculation
- Full refund: Original payment amount
- No deduction for processing fees (as per Turkish law)
- Currency conversion at the rate of original transaction
- Bank fees may apply for international refunds
8. Special Circumstances
8.1 Technical Issues
If you experience technical problems preventing service access:
- Extended withdrawal period may be granted
- Technical support will attempt resolution first
- Full refund available if issues cannot be resolved
- Compensation may be provided for significant inconvenience
8.2 Service Quality Issues
For concerns about service quality or content:
- Detailed feedback should be provided
- Alternative solutions may be offered
- Partial refunds may be considered
- Full refund if quality issues cannot be resolved
8.3 Force Majeure Events
In case of extraordinary circumstances:
- Service suspension may extend withdrawal periods
- Alternative compensation may be offered
- Flexible refund terms may apply
- Consumer rights remain protected
9. Consumer Protection Rights
9.1 Your Rights Under Turkish Law
As a consumer, you have the right to:
- Withdraw from distance contracts within 14 days
- Receive full refund without additional charges
- Clear and understandable contract terms
- Protection against unfair commercial practices
- Access to consumer arbitration committees
- Legal remedies through consumer courts
9.2 Complaint and Dispute Resolution
If you have complaints about cancellation or return processes:
- Contact our customer service team first
- Escalate to management if unresolved
- Apply to Consumer Arbitration Committee
- File complaint with Consumer Courts
- Contact Ministry of Trade Consumer Protection Department
10. Prohibited Practices
10.1 What We Will Not Do
In compliance with Turkish consumer protection laws, we will not:
- Charge fees for exercising withdrawal rights
- Delay refunds beyond the 14-day legal requirement
- Impose unreasonable conditions for returns
- Refuse legitimate withdrawal requests
- Provide misleading information about cancellation rights
10.2 Fair Trading Practices
We are committed to:
- Transparent and fair cancellation procedures
- Prompt processing of all requests
- Clear communication throughout the process
- Respect for all consumer rights
- Compliance with all applicable laws
11. Record Keeping and Documentation
11.1 Transaction Records
We maintain comprehensive records of:
- All purchase transactions and confirmations
- Cancellation and return requests
- Refund processing and completion
- Customer communications and correspondence
- Compliance with legal requirements
11.2 Customer Documentation
We recommend that customers keep:
- Purchase confirmations and receipts
- Cancellation request submissions
- Email confirmations and responses
- Bank statements showing transactions
- Any correspondence with our support team
12. Updates and Changes
This Cancellation & Return Policy may be updated to reflect:
- Changes in Turkish consumer protection laws
- Updates to our service offerings
- Improvements in our processes
- Regulatory guidance and requirements
Significant changes will be communicated to users via email and website notices.
13. Contact Information
For cancellations, returns, or questions about this policy, please contact us:
