1. Overview

At Altajir TFX Trading Academy, we are committed to providing high-quality educational services. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for our digital educational products and services.

This policy complies with Turkish Consumer Protection Law and international consumer rights standards.

2. Refund Eligibility

2.1 Eligible Services

Refunds may be available for the following services:

• Monthly and annual subscription plans
• Individual course purchases
• Personal coaching and mentorship programs
• Premium content and materials
• Live webinar and workshop registrations

2.2 Non-Refundable Services

The following services are generally non-refundable:

• Free trial periods and promotional offers
• Services consumed or accessed beyond the refund period
• Customized or personalized training programs (after completion)
• Third-party services or products
• Downloadable content that has been accessed

3. Refund Timeframes

4. Refund Conditions

4.1 Usage Limitations

To be eligible for a refund, the following conditions must be met:

• Limited usage of the service (typically less than 20% of content accessed)
• No completion of courses or programs
• No downloading of significant amounts of content
• No abuse or violation of terms of service
• Valid reason for refund request

4.2 Required Documentation

Refund requests must include:

• Order number or transaction ID
• Account email address
• Detailed reason for refund request
• Supporting documentation (if applicable)
• Proof of identity (for security purposes)

5. Refund Process

5.1 How to Request a Refund

1. Contact our customer support team via email: refunds@altajirtfx.com
2. Provide all required information and documentation
3. Wait for acknowledgment and review (within 48 hours)
4. Cooperate with any additional verification requirements
5. Receive decision notification (within 5-7 business days)

5.2 Review Process

Our refund review process includes:

• Verification of account and purchase details
• Assessment of service usage and activity
• Evaluation of refund reason and circumstances
• Compliance check with policy terms
• Final decision by authorized personnel

5.3 Processing Timeline

• Request acknowledgment: Within 48 hours
• Review and decision: 5-7 business days
• Refund processing: 3-5 business days (if approved)
• Bank processing: 5-10 business days (depending on payment method)

6. Refund Methods

6.1 Payment Method Refunds

Refunds will be processed to the original payment method:

• Credit/Debit Cards: Refunded to the original card
• Bank Transfer: Refunded to the source bank account
• Digital Wallets: Refunded to the original wallet
• Cash Payments: Bank transfer to provided account

6.2 Alternative Refund Methods

In certain circumstances, we may offer:

• Account credits for future purchases
• Service extensions or upgrades
• Alternative course or program access
• Partial refunds for pro-rated services

7. Partial Refunds

7.1 Pro-Rated Refunds

For subscription services, partial refunds may be calculated based on:

• Unused portion of subscription period
• Actual service usage and consumption
• Time elapsed since service activation
• Applicable processing fees and costs

7.2 Calculation Method

Partial refund calculation:

8. Special Circumstances

8.1 Technical Issues

If you experience technical problems that prevent service access:

• Contact technical support immediately
• Allow reasonable time for issue resolution
• Document the technical problems experienced
• Refund eligibility based on resolution timeline

8.2 Content Quality Issues

For concerns about educational content quality:

• Provide specific feedback about content issues
• Allow opportunity for content correction or replacement
• Consider alternative courses or materials
• Refund as last resort after other solutions

8.3 Medical or Emergency Situations

For medical emergencies or exceptional circumstances:

• Provide appropriate medical documentation
• Consider service suspension instead of refund
• Extended refund periods may be available
• Case-by-case evaluation and decision

9. Refund Limitations

9.1 Maximum Refund Amounts

• Full refund: Original payment amount minus processing fees
• Maximum processing fee: ₺100 or 10% of payment
• Currency conversion: At current exchange rates
• Bank fees: Deducted from refund amount

9.2 Refund Frequency Limits

To prevent abuse, we may limit:

• Maximum 3 refunds per customer per year
• Refunds for repeat purchases of same service
• Refunds for customers with previous policy violations
• Refunds for suspected fraudulent activity

10. Chargebacks and Disputes

10.1 Chargeback Policy

Before initiating a chargeback with your bank:

• Contact our customer service team first
• Allow reasonable time for refund processing
• Understand that chargebacks may affect future service access
• Note that chargeback fees may apply

10.2 Dispute Resolution

For refund disputes, we offer:

• Escalation to senior management
• Mediation through consumer protection agencies
• Arbitration services (if applicable)
• Legal resolution through appropriate courts

11. Consumer Rights

11.1 Turkish Consumer Protection

Under Turkish Consumer Protection Law, you have the right to:

• 14-day withdrawal period for distance contracts
• Full refund for defective or non-conforming services
• Protection against unfair commercial practices
• Access to consumer arbitration committees

11.2 International Consumer Rights

For international customers, we respect:

• Local consumer protection laws
• International payment protection rights
• Cross-border dispute resolution mechanisms
• Currency conversion and international transfer rights

12. Policy Updates

This Refund Policy may be updated periodically. Changes will be:

• Posted on our website with effective date
• Communicated to active subscribers via email
• Applied to new purchases after the effective date
• Subject to existing consumer protection rights

13. Contact Information

For refund requests or questions about this policy, please contact us: