1. Parties to the Agreement

2. Subject of the Agreement

This agreement regulates the rights and obligations of both parties regarding the sale of digital educational services provided by Altajir TFX Trading Academy through distance selling methods in accordance with Turkish Consumer Protection Law No. 6502 and Distance Contracts Regulation.

2.1 Services Covered

• Online trading education courses
• Video tutorials and webinars
• Digital learning materials and resources
• Personal coaching and mentorship programs
• Access to trading strategies and analysis
• Community forum and discussion groups
• Mobile application access

3. Service Details and Prices

3.1 Service Information

Detailed information about our services, including content, duration, and features, is available on our website at www.altajirtfx.com. All services are digital and delivered electronically.

3.2 Pricing

• All prices are displayed in Turkish Lira (TL) unless otherwise specified
• Prices include applicable taxes (KDV)
• Subscription prices are charged monthly or annually as selected
• Prices may change with 30 days advance notice
• Current pricing is available on our website

3.3 Payment Methods

We accept the following payment methods:

• Credit and debit cards (Visa, Mastercard, American Express)
• Bank transfer (EFT/Havale)
• Digital wallets and payment systems
• Installment options (where available)

4. Order Process and Contract Formation

4.1 Order Steps

1. User creates an account or logs in
2. User selects desired service/subscription plan
3. User reviews service details and pricing
4. User enters payment information
5. User confirms the purchase
6. Payment is processed
7. Access is granted immediately upon successful payment

4.2 Contract Formation

The distance selling contract is formed when:

• Payment is successfully processed
• User receives confirmation email
• Service access is activated
• User accepts these terms and conditions

4.3 Confirmation and Documentation

Upon successful purchase, you will receive:

• Email confirmation with purchase details
• Invoice/receipt for your records
• Access instructions and login credentials
• Copy of this distance selling agreement

5. Service Delivery

5.1 Delivery Method

All services are delivered digitally through:

• Online platform access via website
• Mobile application download and access
• Email delivery of materials and updates
• Video streaming and download capabilities

5.2 Delivery Timeline

• Immediate access upon successful payment
• Account activation within 5 minutes
• Full service availability within 24 hours
• Technical support available during business hours

5.3 Service Availability

We strive to maintain 99.9% uptime for our services. In case of technical issues:

• We will notify users of planned maintenance
• Emergency maintenance will be completed as quickly as possible
• Users will be compensated for extended service interruptions

6. Right of Withdrawal

6.2 Exercise of Withdrawal Right

To exercise your right of withdrawal, you must inform us by:

• Email: support@altajirtfx.com
• Phone: [Phone Number]
• Written notice to our address
• Using the withdrawal form (available on our website)

6.3 Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you within 14 days from the day we receive your withdrawal notice.

6.4 Exceptions to Withdrawal Right

The right of withdrawal does not apply to:

• Digital content where performance has begun with your consent
• Services fully performed before the withdrawal period expires
• Customized or personalized services
• Services with immediate delivery and consumption

7. Payment and Billing

7.1 Payment Terms

• Payment is required before service access is granted
• Subscription services are billed in advance
• Auto-renewal applies unless cancelled
• Failed payments may result in service suspension

7.2 Refund Policy

Refunds are processed according to our Refund Policy and Turkish consumer protection laws:

• Refunds for withdrawal: Within 14 days
• Technical issue refunds: Case-by-case basis
• Partial refunds: Pro-rated for unused service periods
• Processing time: 5-10 business days

7.3 Currency and Exchange Rates

• Primary currency: Turkish Lira (TL)
• International payments: Converted at current exchange rates
• Exchange rate fluctuations: Buyer responsibility
• Bank fees: May apply for international transactions

8. Seller Obligations

As the seller, Altajir TFX commits to:

• Provide services as described and advertised
• Maintain service quality and availability
• Process payments securely and promptly
• Provide customer support during business hours
• Respect consumer rights under Turkish law
• Maintain data privacy and security
• Issue proper invoices and documentation
• Honor withdrawal and refund requests

9. Buyer Obligations

As the buyer, you agree to:

• Provide accurate and complete information
• Make payments on time and in full
• Use services in accordance with terms of use
• Respect intellectual property rights
• Not share account credentials with others
• Report technical issues promptly
• Comply with applicable laws and regulations
• Notify us of any changes to your information

10. Force Majeure

Neither party shall be liable for any failure to perform their obligations under this agreement if such failure results from circumstances beyond their reasonable control, including:

• Natural disasters (earthquakes, floods, fires)
• Government actions and regulatory changes
• Internet infrastructure failures
• Cyber attacks and security breaches
• Pandemic or health emergencies
• War, terrorism, or civil unrest

11. Dispute Resolution

11.1 Consumer Arbitration Committees

For disputes up to the monetary limits set by the Ministry of Trade, you may apply to:

• Consumer Arbitration Committee in your place of residence
• Consumer Arbitration Committee where the purchase was made
• Consumer Courts in the relevant jurisdiction

11.2 Applicable Law

This agreement is governed by Turkish law, including:

• Consumer Protection Law No. 6502
• Distance Contracts Regulation
• Turkish Commercial Code
• Turkish Code of Obligations

11.3 Jurisdiction

Turkish courts and execution offices have jurisdiction over disputes arising from this agreement.

12. Personal Data Protection

Your personal data is processed in accordance with:

• Turkish Personal Data Protection Law (KVKK)
• Our Privacy Policy and KVKK Policy
• GDPR (for EU residents)
• International data protection standards

For detailed information about data processing, please review our Privacy Policy.

13. Amendment and Termination

13.1 Agreement Amendments

We may update this agreement by:

• Providing 30 days advance notice
• Posting updates on our website
• Sending email notifications to users
• Requiring acceptance of new terms

13.2 Contract Termination

This contract may be terminated by:

• Mutual agreement of both parties
• Expiration of subscription period
• Exercise of withdrawal right
• Material breach by either party
• Cancellation by the user

14. Contact Information

For questions about this Distance Selling Agreement or to exercise your rights, please contact us:

15. Final Provisions

By completing your purchase, you acknowledge that you have read, understood, and agreed to all terms of this Distance Selling Agreement. This agreement constitutes the entire agreement between the parties regarding distance selling and supersedes all prior negotiations, representations, or agreements relating to the subject matter.